Author: Leigh Espy
Brainstorming is an approach that teams can use to generate many ideas quickly. The goal is to inspire more creative thoughts to generate many ideas quickly and often build from …
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The 5 Whys root cause analysis tool helps you quickly get past surface assumptions. It helps you dig deeper so you can solve the root cause of the problem. …
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An easy explanation of how to use this powerful problem-solving tool with a simple fishbone diagram example. Have you ever been faced with a problem you didn’t know how …
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The CTQ Tree is a simple tool to tell you exactly what your customer wants. Here’s how to use it. Have you ever asked a client or customer what …
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Getting the Voice of the Customer (VOC) tells you if you’re on the right track in your product or process improvement project. If you want to know that you’re …
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If you have a project that involves any type of process improvement, a SIPOC Model is a great tool to get your team started. And you don’t need to …
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You may feel like you don’t have the right to say “no” when your boss asks you to do something. But sometimes it can feel overwhelming or stressful, depending …
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You’re hopefully choosing your words carefully and crafting the message you want others to take away. But words alone aren’t enough. Your paraverbal communication plays a big role in how …
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