Author: Leigh Espy
The 5 Whys root cause analysis tool helps you quickly get past surface assumptions. It helps you dig deeper so you can solve the root cause of the problem. …
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An easy explanation of how to use this powerful problem-solving tool with a simple fishbone diagram example. Have you ever been faced with a problem you didn’t know how …
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The CTQ Tree is a simple tool to tell you exactly what your customer wants. Here’s how to use it. Have you ever asked a client or customer what …
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Getting the Voice of the Customer (VOC) tells you if you’re on the right track in your product or process improvement project. If you want to know that you’re …
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If you have a project that involves any type of process improvement, a SIPOC Model is a great tool to get your team started. And you don’t need to …
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You may feel like you don’t have the right to say “no” when your boss asks you to do something. But sometimes it can feel overwhelming or stressful, depending …
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You’re hopefully choosing your words carefully and crafting the message you want others to take away. But words alone aren’t enough. Your paraverbal communication plays a big role in how …
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When considering ways to become a more respected leader, does emotional intelligence in the workplace come to mind? Or does thinking about emotions seem to be something that only …
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