The CTQ Tree is a simple tool to tell you exactly what your customer wants. Have you ever asked a client or customer what they want, and when you …
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Getting the Voice of the Customer (VOC) tells you if you’re on the right track in your product or process improvement project. If you want to know that you’re …
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If you have a project that involves any type of process improvement, a SIPOC Model is a great tool to get your team started. And you don’t need to …
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You may feel like you don’t have the right to say “no” when your boss asks you to do something. But sometimes it can feel overwhelming or stressful, depending …
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You’re hopefully choosing your words carefully and crafting the message you want others to take away. But words alone aren’t enough. Your paraverbal communication plays a big role in how …
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When considering ways to become a more respected leader, does emotional intelligence in the workplace come to mind? Or does thinking about emotions seem to be something that only …
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I recently read Bruce Harpham’s new book, Project Managers at Work. I wasn’t sure what to expect. The cover image looked intimidating. But once I started, I wanted to …
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Building trust with your team is critical. And taking time to build rapport with remote team members is just as important as building strong relationships with those in the …
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