How to Use Voice of the Customer (VOC) for Critical Customer Feedback
Getting the Voice of the Customer (VOC) tells you if you’re on the right track in your product or process improvement project. If you want to know that you’re …
Read MoreHow to Create a SIPOC Model for Process Creation or Improvement [SIPOC Template Download]
If you have a project that involves any type of process improvement, a SIPOC Model is a great tool to get your team started. And you don’t need to …
Read MoreWhen and How to Say No to a Project
You may feel like you don’t have the right to say “no” when your boss asks you to do something. But sometimes it can feel overwhelming or stressful, depending …
Read MoreHow to Use Paraverbal Communication for More Powerful Engagement
You’re hopefully choosing your words carefully and crafting the message you want others to take away. But words alone aren’t enough. Your paraverbal communication plays a big role in how …
Read More5 Ways Emotional Intelligence in the Workplace Improves Communication and Leadership
When considering ways to become a more respected leader, does emotional intelligence in the workplace come to mind? Or does thinking about emotions seem to be something that only …
Read MoreProject Managers at Work – Expert Guidance for All Project Managers [Bruce Harpham book review]
I recently read Bruce Harpham’s new book, Project Managers at Work. I wasn’t sure what to expect. The cover image looked intimidating. But once I started, I wanted to …
Read MoreHow to Build Rapport with Remote Team Members
Building trust with your team is critical. And taking time to build rapport with remote team members is just as important as building strong relationships with those in the …
Read MoreDo This Each Day to Keep Your Projects Moving Forward
If you’re managing multiple projects at once, it can be easy to give all your attention to the most difficult projects. It’s easy to stay focused on the riskiest, …
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